FedEx Money-Back Guarantee Policy
FedEx offers a money-back guarantee for their services. This guarantee can be suspended, modified, or revoked at FedEx’s sole discretion without prior notice to you.
Upon request, FedEx will either refund or credit your transportation charges in the event of a service failure (which means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in their terms and conditions). This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.
All requests for refund or credit of transportation charges must be submitted no later than 15 calendar days after completion of delivery.
Complete list of terms and conditions attached: FedEx 2022 Service Guide, page 130-131.
Related Articles
FedEx Money-Back Guarantee - Effective January 17, 2022
On Jan. 17, 2022, the money-back guarantee was reinstated for select FedEx Express® services for U.S. domestic and U.S. export shipments. Services include: FedEx First Overnight® FedEx Priority Overnight® FedEx Standard Overnight® FedEx First ...
FedEx Service Guide
2022 FedEx Service Guide Effective January 3, 2022
UPS Service Guarantee Policy
UPS offers a Service Guarantee for most of their domestic and international services. UPS may cancel, suspend, or modify the UPS Service Guarantee (or change the guaranteed time in transit) for any service(s), and for any period of time, as ...
Parcel Claim FAQs: FedEx
When should I file my claim? Express Shipments Failure to properly collect or deliver a C.O.D. payment – Within 21 calendar days after delivery of the shipment. Damage (visible or concealed), delay (including spoilage claims), or shortage – Within ...
LTL Claim FAQs
When should I file my claim? Concealed Damage: Need to be reported to the carrier within five (5) calendar days (in writing). Per the National Motor Freight Traffic Association (NMFTA), if no damage/shortage exceptions were noted on the Delivery ...