UPS Service Guarantee Policy
UPS offers a Service Guarantee for most of their domestic and international services. UPS may cancel, suspend, or modify the UPS Service Guarantee (or change the guaranteed time in transit) for any service(s), and for any period of time, as determined by UPS in its sole and unlimited discretion, and without prior notice.
In the event UPS fails to attempt Delivery by the date and time (if applicable) indicated at
https://wwwapps.ups.com/ctc, for the applicable date, time and location of tender, or as provided when 1800PICKUPSĀ® (800-7425-877) is called, UPS, at its option, will either credit or refund the transportation charges for each such Shipment to the payer only, upon request, provided the conditions set forth in the UPS Service Guarantee are met. Transportation charges do not include other fees or charges that may be assessed by UPS including, but not limited to, fuel surcharges. This is the sole remedy available under the UPS Service Guarantee. UPS may, but is not required, to present the actual time of Delivery in tracking detail or proof of Delivery, and reserves the right to amend the actual time of Delivery within forty-eight (48) hours of the date of delivery.
All requests for refund or credit of transportation charges must be submitted no later than 15 calendar days of scheduled delivery.
Complete list of terms and conditions attached: UPS 2022 Tariff/Terms & Conditions of Service, page 26-27.
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