Parcel Claim FAQs: FedEx
When should I file my claim?
Express Shipments
Failure to properly collect or deliver a C.O.D. payment – Within 21 calendar days after delivery of the shipment.
Damage (visible or concealed), delay (including spoilage claims), or shortage – Within 60 calendar days of the delivery of the shipment.
All other claims, including but not limited to, claims for non-delivery or mis-delivery – Within nine (9) months after the package was tendered to FedEx Express.
Ground Shipments
Packages that are damaged or have missing contents – Within 60 calendar days of the delivery of the shipment.
All other claims, including but not limited to, claims for non-delivery or mis-delivery – Within nine (9) months after the package was tendered to FedEx Express.
International Shipments
Damage (visible or concealed), delay (including spoilage claims), or shortage – Within 21 calendar days after delivery of the shipment.
All other claims, including but not limited to, claims for non-delivery or mis-delivery – Within nine (9) months after the package was tendered to FedEx Express.
What is required to file a claim?
- Shipper and recipient information, as well as the FedEx tracking number, date of shipment, number of pieces, and shipment weight.
- Proof of value (i.e. original purchase invoice, estimates or invoices for repair, expense statements, appraisals, other proof of payment).
- Pictures of damage, when applicable (including inner and outer packaging)
** Note: FedEx Reserves the right to inspect a damaged shipment on the recipient’s premises as well as the right to retrieve the damaged package for inspection at a FedEx facility.
What is the carrier’s limit of liability per shipment?
If no value is declared at the time the shipping label is created, FedEx’s maximum limit of liability is $100.
Do I (customer) have to pay the freight charges when there is a claim open on a shipment?
Yes, FedEx is not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to FedEx.
What happens when a claim is approved or denied?
Approved: FedEx sends payment and closes out the claim.
Denied: FedEx sends denial letter and supporting documents explaining the denial. Customer has option to submit rebuttal to denial of claim and provide additional documents.
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